Reference

Terms and Conditions Governing Your matka341 Account

These Terms and Conditions form the binding agreement between you and matka341 the moment you open an account and access our lobby.

Effective upon account openingApplies to all UPI, Paytm, PhonePe transactionsJurisdiction-dependent eligibilitySubject to updates with noticeIndian law governs disputes
matka341 Terms and Conditions Governing Your matka341 Account
TERMS CONTACT PATHS

How to Reach Us About These Conditions

Email Support Send your terms-related queries to our support address and we aim to respond within 24 hours on business days. Include your registered account ID for faster resolution of any clause-specific question.
Live Chat Our live chat channel connects you directly with a representative who can walk through specific term clauses, account standing, or eligibility questions in real time during operational hours.
Help Centre The matka341 Help Centre contains structured answers to common terms questions — covering account restrictions, transaction conditions, and the process for requesting a formal review of any decision.
HOW WE HANDLE YOUR ACCOUNT

Data, Security and Account Practices Under These Terms

Our approach to account management is built on clear, auditable processes — from how we store your data to how we handle disputes raised under these Terms and Conditions.

Data Retention Policy

We retain your account data for the period required under applicable Indian law. After account closure, data is held for the statutory minimum before being securely deleted. You may request details of what we hold at any time via email.

Cookie Usage

Our platform uses session and analytics cookies to keep your account active and to improve lobby performance. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect account functionality.

Account Security

Two-step verification is available on all accounts. We never store UPI, Paytm, or PhonePe credentials on our servers — payment authentication happens entirely within the respective payment provider's secure environment.

Transaction Records

A full log of every deposit, withdrawal, and wager is available within your account statement. These records are the reference point for any dispute raised under Clause 9 of these Terms and Conditions.

Requesting Changes

To request a correction to your account details or to flag a terms dispute, contact us via the registered email on your account. We acknowledge requests within one business day and resolve them within seven calendar days where possible.

Who to Contact for Formal Complaints

Formal complaints about these Terms and Conditions must be submitted in writing to our compliance address listed in the Help Centre. We follow a structured two-stage review process and provide a written outcome within 14 calendar days.

Your Questions About These Terms Answered

Below are the questions we receive most often about the matka341 Terms and Conditions — covering account rights, payment conditions, data access, and how to raise a dispute.

They take effect the moment you complete account registration and make your first deposit. By proceeding past the registration screen, you confirm that you have read and accepted every clause in the current version of these terms.

We may update these terms at any time, but we will notify you via your registered email before changes take effect. Continued use of your account after the stated date constitutes acceptance of the revised conditions.

A breach may result in account suspension or permanent closure at our discretion. Any pending withdrawal that was processed in breach of these terms may be voided. You will receive a written explanation for any action taken against your account.

Our terms apply uniformly across all deposit and withdrawal methods. However, each payment provider — UPI, Paytm, PhonePe — has its own service conditions that run alongside ours. We are not liable for delays caused by payment-provider processing times.

Log in to your account and navigate to the statements section. Every deposit, withdrawal, and wager is logged with a timestamp. This record is the primary reference point if you raise a formal dispute under Clause 9 of these terms.

We share data only with payment processors such as UPI, Paytm, and PhonePe to the extent required to complete your transaction, and with regulatory authorities where local law requires disclosure. We do not sell account data to commercial third parties.

Submit a written request from your registered email to our support address. We acknowledge data requests within one business day and complete eligible corrections or deletions within seven calendar days, subject to any statutory retention requirements under Indian law.